ORDER TIMELINE 

After payment is received, orders are sent to production and shipped. Production times vary depending on the items purchased. You should see an estimated arrival date on product pages, in your cart, and at check-out. Oftentimes, orders process faster than that but we don’t guarantee a processing and shipping time.

MADE TO ORDER DISCLAIMER

Due to the nature of made to order items, refunds and exchanges where there is no product damage or defect present are at our discretion. Please order responsibly. 

COLOR DISCLAIMER

Actual colors may vary. This is due to computer monitors displaying colors differently and everyone can see these colors differently. We try extremely hard to ensure our photos are as realistic as possible, but please understand the actual color may vary slightly from your monitor. We cannot guarantee that the color you see on your monitor or screen accurately portrays the true color of the product.

SHIPPING

Some products are shipped direct to you from our production partners. If you are purchasing multiple items you may receive items in separate shipments. You will not be charged additional fees for partial shipments.

Shipping times to outlying US territories may take longer to arrive than mainland orders (As you are likely aware if you live in one of these territories.)

Please note, weather emergencies, pandemics, and governmental shutdowns may arise and delay orders. We will do our best to communicate any delays when we are aware of them. 

INTERNATIONAL SHIPPING

We happily support and love our international customers. KK Pires™ Goods is not responsible for duty or brokerage fees for international shipping. These charges come from your country during importation of your package.

RETURNS & EXCHANGES

We want you to be completely satisfied with your purchase. To return an item, simply submit a return request within 30 days of purchase.

CLICK HERE TO REQUEST AN EXCHANGE OR RETURN

Refunds and exchange policies apply only to our products purchased on KKpiresgoods.com and do not apply to our products sold in other stores or marketplaces.

Please visit our FAQ page for details about specific exchange and return situations.

We may require that you provide photos of damage or defects before a replacement will be sent. Items returned without approval will not be credited to your account. We’re sorry, requests not submitted within 30 days of purchase will not be eligible. Shipping & Handling Fees are not refundable. 

Personalized items are not eligible for return.    

ORDER CHANGES & CANCELLATIONS

As a courtesy, you may cancel or make changes to your order within 12 hours of placing an order. After this we will be unable to make changes. This includes changes to the shipping address.

CLICK HERE TO REQUEST A CHANGE.

Updated 6/29/2021